IT outsourcing has been around for a while in various guises, ranging from a virtual assistant service to application service provision to full blown IT service provision. But does it work? The short answer is that it depends entirely on knowing what we are trying to achieve by outsourcing, and how we manage our providers. If you have a bank account you are to some extent outsourcing your finance function, but I doubt there are many organisations who don't check their accounts. Undoubtedly so...
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